Week 3 Chargers vs. Bills

Yes.  You must be 18 years of age, or older, at the time of your entry whether you purchase tickets in-venue or online.  If you purchase online, your age will be verified during the user account creation process.  All winners will be required to provide identification with proof of age in order to claim any prizes.

Yes.  You must be in-venue or the surrounding areas where ticket sales are offered, or physically located in the State of New York to purchase a raffle ticket online. For online purchases, our website will utilize geo-location procedures to determine whether you are located in the State of New York.  If you are, then you will be required to create a user account and verify you are over the age of 18 in order to purchase tickets online.

According to the rules in New York for online raffle ticket purchases, you are required to create a user account in order to purchase raffle tickets.  During that process, your age will be verified and you will receive a login and password to your account.  Thereafter, you can return to your account to review your purchases, purchase raffle tickets for future raffle offerings, etc.

No.  You only need a user account to purchase raffle tickets online.  You can still purchase raffle tickets in-venue without creating an online user account.

Anyone under the age of 18 will not be allowed to create a user account for the purchase of raffle tickets.  However, if there are underage persons that have access to your computer, you may consider installing parental control software to prevent access to our website.  There are many companies offering parental control services for you to choose from.  While NetNanny, CyberSitter, Bark and mSpy are among some of the top-rated resources, we encourage you to choose the process or provider that best suits your needs based on your devices and/or operating systems.  If you believe someone under the age of 18 has created a user account to purchase raffle tickets, please contact us immediately at support@fanthem.io.   

Yes.  We can deactivate and delete your account at any time.  Please email us at support@fanthem.io if you would like to delete your account.

If your age verification has failed because you are not over the age of 18, you will not be allowed to create a user account or purchase tickets.  It is also possible you have been excluded from creating a user account on the basis of the NYS Gaming Commission’s self-exclusion list maintained pursuant to 9 NYCRR Section 5403.2.  If you believe it is a mistake that you are being excluded, please contact us as at support@fanthem.io.  

There is no limit, you can purchase as many tickets as you choose.

No.  The IRS does not recognize raffle ticket purchases as a tax-deductible contribution at this time.

We currently accept Visa, MasterCard, Discover and American Express.  We do not accept cash, checks, money orders or PayPal at this time.

The security of your payment is one of our highest priorities.  Our payment processor is Level 1 PCI Compliant ensuring the highest level of security and compliance.  We automatically encrypt your confidential information in transit from your computer to our using the Secure Sockets Layer protocol (SSL) with an encryption key length of 256 bits (the highest level commercially available).

The charge will appear on your statement as “Bills 5050”.

All tickets purchases are final and non-refundable.

Your ticket numbers are generated via an automated process upon completion of your order.  Once your order has been processed, you will receive a receipt containing a summary of your order and your ticket numbers.

Once your order has been processed, you will receive a receipt containing your ticket numbers.  If you have purchased tickets online, and do not see your email receipt right away, please be sure to check your spam or junk folders.  If you still cannot locate your receipt, please email us at support@fanthem.io.

No.  You do not need to be present to win.

The winning ticket number will be announced via the main scoreboard at Highmark Stadium and posted on bills5050.org shortly after the drawing.

You can visit the Guest Services Booth in person near Section 124 or you can visit the website at bills5050.org to confirm if you have the winning ticket. If you need more information, please call 716-312-8511

The taxable value of the prize will be treated as ordinary income to the winner for federal and state income tax purposes, and the winner will be required by law to pay the tax liability, if any, incurred in connection with his/her receipt of a prize.  If you are a winner, it is important that you determine what federal, state and/or local taxes you must pay and you are encourage to consult with an accountant or tax professional to make that determination.

If you have been unable to find an answer to a question here and are still in need of additional information, please email us at support@fanthem.io. 

If you or someone you know has a gambling problem click here to find help close to home or call the free, confidential HOPEline at 1-877-846-7369 or Text 467369. Click here for information on NY’s Statewide Voluntary Self-Exclusion Program.