Do I have to be 18 to purchase tickets?
Yes. You must be 18 years of age, or older, at the time of your entry whether you purchase tickets on location or online. If you purchase online, your age will be verified during the user account creation process. All winners will be required to provide identification with proof of age in order to claim any prizes.
Do I have to be in New York to buy a ticket?
Yes. You must be present where ticket sales are being offered, or physically located in the State of New York to purchase a raffle ticket online. For online purchases, you must enable location services on your computer, tablet or phone so that our website can utilize geo-location procedures to determine whether you are located in the State of New York. If you are, then you will be required to create a user account and verify you are over the age of 18 in order to purchase tickets online.
Why do I have to create a user account to purchase raffle tickets online?
According to the laws of the State of New York for online raffle ticket purchases, you are required to create a user account in order to purchase raffle tickets. During that process, your age will be verified and you will receive a login and password to your account. Thereafter, you can return to your account to review your purchases, purchase raffle tickets for future raffle offerings, etc.
Do I need a user account to purchase raffle tickets on location?
No. You only need a user account to purchase raffle tickets online. You can still purchase raffle tickets on location without creating an online user account.
How do I prevent my kids from purchasing raffle tickets?
Anyone under the age of 18 will not be allowed to create a user account for the purchase of raffle tickets. However, if there are underage persons that have access to your computer, you may consider installing parental control software to prevent access to our website. There are many companies offering parental control services for you to choose from. While NetNanny, CyberSitter, Bark and mSpy are among some of the top-rated resources, we encourage you to choose the process or provider that best suits your needs based on your devices and/or operating systems. If you believe someone under the age of 18 has created a user account to purchase raffle tickets, please contact us immediately at support@fanthem.io.
I’m not allowed to create a user account? What happened?
If your age verification has failed because you are not over the age of 18, you will not be allowed to create a user account or purchase tickets. It is also possible you have been excluded from creating a user account on the basis of the NYS Gaming Commission’s self-exclusion list maintained pursuant to 9 NYCRR Section 5403.2. If you believe it is a mistake that you are being excluded, please contact us as at support@fanthem.io.
What should you do if you or someone you know has a gambling problem?